ELAI Resort, Hotel & Recreation Center - Online Booking

ELAI Resort Hotel Privacy Policy

This Privacy Policy describes how ELAI Resort Hotel (“ELAI”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website (the “Site”) or stay at our hotel (the “Hotel”).  

 

Information We Collect

We collect several different types of information for various purposes to improve your experience at ELAI.

 

  • Personal Information: We may collect personal information, such as your name, email address, postal address, phone number, credit card information, passport information, and other details you provide when you make a hotel reservation, contact us with inquiries, or participate in surveys or promotions.
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  • Usage Data: We may collect information about your activity on the Site, such as the pages you visit, the time and date of your visit, and the links you click.
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  • Device Data: We may collect information about the device you use to access the Site, such as your device type, operating system, IP address, browser type, and unique device identifiers.

 

How We Use Your Information

We use the information we collect for various purposes, including:

  • To fulfill your hotel reservation and provide you with the services you request.
  • To send you administrative information, such as confirmation emails, invoices, and notices about changes to our policies.
  • To personalize your experience on the Site and at the Hotel.
  • To send you marketing communications, such as newsletters and promotional offers.
  • To improve the Site and the Hotel’s services.
  • To comply with legal and regulatory obligations.

 

Disclosure of Your Information

We may disclose your information to third-party vendors who provide services on our behalf, such as booking platforms, payment processors, and marketing providers. We may also disclose your information if required by law or to protect the rights and safety of ELAI, our guests, or others.

 

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

Your Choices

You have certain choices regarding your information:

  • You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
  • You can access and update your personal information by contacting us.

 

Children’s Privacy

Our Site and services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

 

Security

ELAI takes reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site. We encourage you to review this Privacy Policy periodically for the latest information.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us:

This Privacy Policy is effective as of Year 2024.